Terms & Conditions

Welcome to Silk & Shadows. We are honored you are considering us for your celebration. These Terms & Conditions exist to make sure you know exactly what to expect, and to protect both you and us by keeping everything clear and transparent. When you book with Silk & Shadows, you are agreeing to these terms.

1. General Information

Silk & Shadows LLC
5441 S Macadam Ave Ste N
Portland, OR 97239 USA
Phone: (360) 241-5369
Email: info@sspdx.com

We are a registered business in the State of Oregon specializing in event planning, décor styling, officiant services, rentals, and immersive event experiences. By booking our services, you confirm that you have read, understood, and accepted these Terms & Conditions.

2. Bookings & Payments

Booking your date requires a non-refundable deposit, which secures your spot on our calendar and ensures we begin dedicating time and resources to your event.

  • Deposit: A non-refundable amount due at the time of booking.

  • Final Balance: Due no later than 30 days before your event.

  • Payment Methods: We accept credit cards, debit cards, Venmo, PayPal, and Zelle for your convenience.

Please note: If your event is not paid for in full by the agreed deadlines, we cannot provide our services. In such cases, the event will be cancelled and all funds already paid will be forfeited.

3. Cancellations & Refunds

We understand that sometimes plans change. Our cancellation policy balances fairness with the significant time and preparation we dedicate to each event.

  • Client Cancellations:
    You may cancel within 10 business days of signing your contract, and we will return your deposit in full. After this period, payments already made will not be refunded.

  • Company Cancellations:
    If Silk & Shadows must cancel for any reason within our control, you will receive a full refund of all payments you have made to us.

  • Force Majeure:
    If an event is cancelled due to circumstances beyond anyone’s control (including but not limited to natural disasters, government restrictions, or pandemics), refunds will not be issued.

4. Delivery & Service Conditions

We aim to make your day seamless. Here is what you can expect regarding delivery and service:

  • Delivery Radius: Delivery is included within 15 miles of Portland, Oregon. If your venue is outside this area, we will provide a custom travel quote.

  • Setup & Teardown: We handle installation, styling, and removal of all items. To complete our work properly, we require a minimum of three hours before and three hours after the event. The exact timing will be outlined in your individual contract based on the scope of your event.

  • Check-in & Check-out: A designated representative (planner, coordinator, or responsible family member) must be present at delivery and pickup to sign off on the inventory provided and collected.

  • Damages: Clients are responsible for all items during the rental period. The cost of broken, damaged, or missing items will be deducted from the security deposit. If costs exceed the deposit, the client will be billed separately and must pay the remaining amount within 10 business days of receiving the invoice.

  • Dishes & Tableware: We include dirty dish return in our service. However, clients are still responsible for ensuring that all items are returned undamaged.

5. Client Responsibilities

To help us serve you best, we ask that you:

  • Provide accurate event details, including date, time, venue, and contacts.

  • Ensure venue access is available for setup and teardown.

  • Provide a clear point of contact (planner, coordinator, or adult family member).

  • Secure any required permits, permissions, or licenses for your event.

6. Liability & Damages

  • Client Liability: You are responsible for any lost, stolen, or damaged rental items while in your care.

  • Our Responsibility: We are not liable for accidents, injuries, or venue-related issues that fall outside of our direct work and control.

  • Limit of Liability: In all cases, Silk & Shadows’ liability is limited to the total amount paid for our services.

7. Intellectual Property & Marketing Use

  • Event Photography: Unless you request otherwise in writing, Silk & Shadows reserves the right to use photographs of your event (taken by us or shared by your photographer) for marketing and portfolio purposes. We always use images respectfully and with care.

  • Creative Work: All design boards, styling concepts, and custom calligraphy produced by Silk & Shadows remain our intellectual property, even if they are used for your event.

8. Event Changes & Adjustments

We know details can evolve as your event approaches.

  • Changes: Adjustments to guest count, venue, or timeline must be submitted to us in writing no later than 30 calendar days before the event date. Guest numbers cannot exceed the maximum specified in your package.

  • Payment Schedule: Some services are paid upfront, while others are billed in two installments (50% at booking and 50% 30 days before the event). The payment structure for your service will be outlined in your contract.

9. Governing Law

These Terms & Conditions are governed by the laws of the State of Oregon.

10. Agreement Acknowledgment

By signing your contract and/or making payment, you confirm that you have read, understood, and agreed to these Terms & Conditions.